Labinot Bytyqi, CEO and Founder of Solaborate tells TMC's Rich Tehrani about how the company's new social network for tech professionals is a great place for these users to collaborate and earn "sharing rank" similar to a Klout score.

Tags: klout, gamification, social networking,technology,information technology,support, solaborate

Lance Fried of SoCoCare tells TMC's Rich Tehrani about how the company helps companies deal with customer care in the age off social networking.

Tags: lance fried,sococare,social networking,call center, contact center

Ryan Hollenbeck, SVP of Global Marketing of Verint tells TMC's Rich Tehrani about how the company is differentiating itself in the contact center world.

Tags: call center, contact center, verint, rich tehrani, social networking, social media, big data, analytics

Ann Sung Ruckstuhl, senior vice president and chief marketing officer of LiveOps, talks about how organizations are being challenged by heightened customer service expectations and explains how multi-channel contact center solutions can help turn the contact center from a cost center to a revenue center.

Tags: , contact center, multi-channel, cloud call center, social networking

James Norwood of kana tells TMC's Rich Tehrani about the company's evolving customer service and CRM solutions; recent acquisitions and focus on serving the needs of its customers in a world dominated by Facebook, Twitter, smartphones and tablets.

Tags: crm,social crm,facebook,twitter,social networking,social media,customer service,kana,facebook,twitter,youtube,google

Steve Gleave tells TMC's Rich Tehrani about how Metaswitch enables carriers to be successful. In addition he explains how carriers need to potentially embrace OTT social services in order to compete. In other words competing with existing social solutions may not be feasible in any/all situations for service providers.

Tags: metaswitch,carrier,service provider,sbc,session border controller,class 4, class 5, softswitch,wireless,social,social networking,twitter,facebook

Tags: tmc,avaya,itexpo,social networking,social media,conference